Privacy Policy

Effective Date: September 3, 2024

Welcome to Zey! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, payment information, and any other information you provide when creating an account or making a purchase.
• Purchase Information: Information related to your transactions with us, including products purchased, order history, payment details, and shipping information.
• Browsing Information: Information about your device, IP address, browser type, browsing activity, and pages visited on our website.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences, provide personalized content, and improve our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Orders: To process your orders, handle payments, and deliver products to you.
• Communication: To communicate with you about your orders, respond to your inquiries, and provide customer support.
• Personalization: To personalize your shopping experience, recommend products, and send you relevant offers and promotions.
• Marketing Communications: We may send you marketing messages and promotional offers via various channels, including email and WhatsApp. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our messages or contacting us directly.
• Improvement: To improve our website, products, and services based on customer feedback and usage patterns.
• Security: To protect our website, prevent fraud, and ensure the security of your information.
• Unsubscribe from Communications:
  • If you wish to unsubscribe from our communications and stop receiving promotional emails, please click here or email us at cs@zeymc.com with “Unsubscribe” in the subject line.
  • We appreciate your feedback and are dedicated to continuously improving our services to better meet your needs. Thank you for being a valued customer of Zey.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party service providers who assist us with payment processing, shipping, customer support, marketing, and sending communications. These providers are required to protect your information and use it only for the purposes specified by Zey.
• Legal Requirements: We may disclose your information if required by law, to comply with a legal obligation, or to protect the rights, property, or safety of Zey, our customers, or others.

4. Your Rights and Choices

You have the right to:

• Access and Update: Access and update your personal information through your account on our website.
• Opt-Out: Opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or WhatsApp messages, or by contacting us directly.
• Delete: Request the deletion of your personal information, subject to legal and contractual obligations.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us, and we will promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: cs@zeymc.com
Phone or WhatsApp: +966 53 330 5780

Thank you for trusting Zey with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.